Who we are
At Chakola Silk House, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our stores, use our website, or interact with us in any other way.
1. Information We Collect
We may collect personal information from you in various ways, including when you:
- Make a purchase or place an order in-store or online.
- Register for an account on our website.
- Sign up for our newsletter or marketing communications.
- Participate in surveys, contests, or promotions.
- Contact us with inquiries or customer service requests.
- Browse our website.
The types of personal information we may collect include:
- Contact Information: Name, address, email address, phone number.
- Payment Information: Details required for processing payments (e.g., credit/debit card numbers), though we do not store full payment card details on our servers.
- Purchase History: Information about the products you buy, order details, and transaction history.
- Demographic Information: Age, gender, preferences, and interests, if voluntarily provided.
- Technical Data: IP address, browser type, operating system, referring URLs, and website usage data collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Orders and Transactions: To fulfill your purchases, process payments, and provide order confirmations and shipping updates.
- Customer Service: To respond to your inquiries, provide support, and manage your requests.
- Account Management: To create and maintain your online account, allowing you to track orders and manage your preferences.
- Marketing and Promotions: To send you updates, promotions, newsletters, and information about products or events that may interest you (you can opt-out at any time).
- Personalization: To tailor your shopping experience and recommend products based on your preferences and purchase history.
- Website Improvement: To analyze website usage, improve our website’s functionality and content, and enhance user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect against fraud, unauthorized transactions, and other illegal activities.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, marketing, data analysis, and IT services. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
C.L Lona & sons,
Chakolas Silk House
Round north,
Trichur -680020
Kerala.
Ph: 0487 2331783,8884833363
Last Updated: July 20, 2025