Welcome to Chakola Silk House. These Terms and Conditions (“Terms”) govern your use of our website, your purchases in our physical stores, and any other interactions you have with Chakola Silk House (referred to as “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using our website or making a purchase from Chakola Silk House, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

2. Products and Services

Chakola Silk House offers a wide range of silk sarees, traditional garments, and other textile products.

  • Product Descriptions: We strive to ensure that all product descriptions, images, and pricing information displayed on our website and in-store are accurate. However, slight variations in color, texture, or design may occur due to photographic limitations, screen settings, or the handmade nature of some products.
  • Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply, discontinue any product, or change product descriptions at any time without prior notice.
  • Pricing: Prices are subject to change without notice. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

3. Orders and Payments

  • Order Placement: Orders can be placed through our physical stores or, if available, via our official website. All orders are subject to acceptance by Chakola Silk House.
  • Payment: We accept various payment methods, including cash, credit/debit cards, and other digital payment options as available in-store and online. Full payment is required at the time of purchase or order confirmation.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation via email or a physical receipt in-store. This confirmation does not signify our acceptance of your order, but rather confirms that we have received your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

4. Shipping and Delivery (Applicable for Online Orders)

  • Shipping Areas: We currently ship to locations within India. International shipping may be available upon special request and subject to additional charges and terms.
  • Delivery Times: Estimated delivery times are provided for your convenience and are not guaranteed. Delays may occur due to unforeseen circumstances, including but not limited to, public holidays, natural disasters, or logistical issues.
  • Shipping Costs: Shipping costs will be calculated and displayed at the time of checkout.
  • Risk of Loss: The risk of loss and title for items purchased from Chakola Silk House pass to you upon our delivery to the carrier.

5. Returns, Exchanges, and Refunds

  • Policy: Our return, exchange, and refund policy is detailed separately and is incorporated into these Terms by reference. Please refer to our dedicated “Return Policy” page on our website or inquire in-store for full details.
  • Conditions: Generally, products must be returned in their original condition, unworn, unwashed, with all tags attached, and in original packaging within a specified period from the date of purchase. Certain items, such as customized products or items sold during special promotions, may be non-returnable or non-exchangeable.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, as well as the design and arrangement of our stores, is the property of Chakola Silk House or its content suppliers and is protected by Indian and international copyright laws. Our trademarks, trade dress, and other intellectual property may not be used in connection with any product or service that is not Chakola Silk House’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Chakola Silk House.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

8. Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party’s use of our services. Prohibited activities include, but are not limited to:

  • Engaging in any fraudulent or illegal activity.
  • Attempting to gain unauthorized access to any part of our website or systems.
  • Using automated systems or software to extract data from our website.
  • Transmitting any material that contains viruses or other harmful code.

9. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Chakola Silk House does not warrant that our services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Chakola Silk House shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Indemnification

You agree to indemnify, defend, and hold harmless Chakola Silk House, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Kochi, Kerala, India.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Chakola Silk HouseC.L Lona & sons,
Chakolas Silk House
Round north,
Trichur -680020
Kerala.


PH:0487 2331783
8884833363

Last Updated: July 20, 2025

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